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Shipping & Returns
SHIPPING
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We offer free shipping on all orders over $75 in the USA only. For orders under $75, there is a flat rate shipping fee of $7.99.
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For international shipments, please get in touch with us at shop@pompomme.com to find out the exact shipping charge.
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Your order will be delivered within 3-7 business days from the time it is placed. During the busy sales season, and between holidays, please allow extra time to process your order.
RETURNS & EXCHANGES
- Items may be returned within 7 days of receiving the order. Returns must be back within 14 days from the time the return label was received for a refund.
- Refunds will be processed approximately 3 weeks after we receive the package at our warehouse.
- Funds will be returned to the original credit card used when placing the order.
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Items can be returned only if they are in the same condition as when they were received, with the vendor's packaging, barcodes and tags included. Proof of purchase such as a receipt should be attached to the return.
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In the event that you wish to exchange an item or size, please return your original order and place a new order with the items you'd like to exchange.
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Returns that are not processed through the return manager will not be accepted.
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Discounted items above 30% are final sale.
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There will be a 5% Shipping and Handling Fee on the value of returned items.
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An additional 5% Handling Fee will be charged on returns that do not include packaging, tags, or receipts.
Click here to return an item.
