Shipping & Returns

 SHIPPING

• We offer free shipping on all orders over $75 in the USA only. For orders under $75, there is a flat rate shipping fee of $7.99.

• For international shipments, please contact us at shop@pompomme.com to find out the exact shipping charge.

• Your order will be delivered within 3-7 business days from the time it is placed. During the busy sales season, and between Holiday season, please allow extra time for processing your order.

RETURNS & EXCHANGES

• Items may be returned within 7 days of receiving the order. Returns must be back within 14 days from the time the return label was received for a refund.

• Funds  will be returned to the original credit card used when placing the order.

• Items can be returned only if they are in the same condition as when they were received, with the vendor's packaging, barcodes and tags included. Proof of purchase such as a receipt should be attached to the return.

• In the event that you wish to exchange an item or size, please return your original order and place a new order with the items you'd like to exchange.

• Returns that are not processed through the return manager will not be accepted.

• Discounted items above 30% are final sale.

• There will be a 5% Shipping and Handling Fee on the value of returned items.

• An additional 5% Handling Fee will be charged on returns that do not include packaging, tags, or receipts.

Click here to return an item.